“Hawley Air was wonderful! I had Kendrick service my system, but he gave me confidence that all your technicians would do an excellent job. I had pretty much lost trust in HVAC service people in general. Especially after the replacement of a propane system with a heat pump at the beginning of the year. Not only was the new system costly power-wise, it wasn’t even functioning well. It was not keeping my house cool even though it was running constantly. I had the same issues with it during the winter.
I was just getting excuses from the company who had done the install. “It was my house’s fault because I have high ceilings.” “It was Duke power’s fault and I shouldn’t trust their billing.” I had been thinking that I should get a second opinion, but I kept putting it off, believing that nothing would help. The latest heat wave made me desperate, and when I received a flyer in the mail from Hawley, I gave them a call. And I am so thankful I did!
Kendrick arrived the next day, and he meticulously checked out both my systems since I have two. He determined that I was having problems with the new system because the wrong size filter box was installed! It wasn’t the size recommended by the manufacturer, and it wasn’t large enough to do the job.
The new part was ordered, and Kendrick was back the next week for the install and a complete service on all my units. He did an excellent job, and I can’t believe the difference!! My air is actually functioning! It’s working! And the unit isn’t running constantly. It actually shuts off when the outside temp goes down. I am looking forward to seeing what this repair will do for my winter heating. I know it will make a huge difference! I can’t recommend Hawley or Kendrick more highly! They are an exceptional company with the most professional business practices I ever seen in an HVAC company. They really care about customer satisfaction. My old company gave me nothing but excuses or completely ignored me as an annoyance when I complained. I have already recommended Hawley to family and friends. .”