“I have a concern regarding a recent quote I got from your company. since air conditioning/heating units are so expensive now, I did three estimates, today due to a friend's referral four estimates. My concern is none of the other three companies wanted to see in all the rooms including closets. then draw a full layout of each floor of our home. None went into my private back closet looking around. I asked the other companies about this practice, and I was told by each company in their opinion, it was unnecessary. Yes, square footage is needed, not a layout of our home Just to confirm, I have also spoken with various neighbors that have had A/C and heating replaced and NONE encountered this practice. which gives me concerns on why he did that. Can you explain if this is company policy and why? Also, curious if this is an important practice, why did he only do the layout of our upstairs rooms, closets and all, but nothing downstairs? That being said, the different level/tier quotes I received didn't come close without stating prices.”
– RC G.